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FAQ's
Got a question? We've got you covered. Find answers about our products, orders, shipping and returns.
Our Products
The Revive Kit brings together The Revive Pen, replacement cartridges, Revitalise Patches, our silver carry case and The Revive User Guide. Everything in one place to help you get started.
The Revive Pen is a microneedling tool with adjustable settings. It uses tiny needles to create small openings in the skin. Microneedling may help improve the look of certain skin concerns, but results vary and the treatment carries risks.
Your skin needs time to recover between microneedling sessions. Always follow the product instructions and advice from a qualified health professional. Using the pen more often does not mean better results.
Yes. Always use a fresh cartridge for each session. Reusing needle cartridges can increase the risk of infection.
Our replacement cartridges are designed for The Revive Pen. We cannot guarantee they'll fit other brands or models.
Revitalise Patches use tiny dissolving micro-points made with ingredients including hyaluronic acid. They're designed to give small areas of your skin extra hydration and care.
The patches are designed for targeted areas, not your whole face. Always follow the product instructions and avoid applying them to broken, irritated or recently microneedled skin.
Microneedling isn't suitable for everyone. If you have sensitive skin, an active skin condition or you're unsure whether it's right for you, speak with a qualified health professional before using it.
Orders and Shipping
Available delivery locations and shipping costs are shown at checkout. Delivery times depend on your location.
Once your order has been dispatched, we'll send you a shipping confirmation email with tracking details when available.
Email us at admin@mtbeautyco.com as soon as possible. We'll do our best to help, but orders that have already been processed or dispatched may not be able to be changed.
Returns and Rewards
Yes! Our 30-Day Money-Back Guarantee applies to The Revive Pen and The Revive Kit. To qualify, you must complete the four-week trial according to the product instructions and take one progress photo each week. Claims must be submitted within 37 days of delivery. Full conditions are available in our Returns & Refunds Policy. This guarantee does not limit your consumer rights.
Contact admin@mtbeautyco.com with your order number and details of the problem. We'll help you with the next steps.
Join The MT Edit using our newsletter signup form. If you're eligible, we'll add $15 AUD in store credit to your MT Beauty account. Sign in using the same email address to use your credit at checkout. Your credit expires 14 days after it's issued.
We're happy to help! Email us at admin@mtbeautyco.com and we'll get back to you as soon as we can.
